Service and Support

WORKFLOW
Tigerpaw offers both automated and manually entered workflow events to remind staff to follow up on tasks and events.

SERVICE ORDERS
View work requested, performed, billing, shipping, technician dispatch board, contracts, subcontractors, trouble tickets and more! From a single view, you have the power to create and manipulate all serviced items attached to a particular order.

TROUBLE TICKETS
Efficiently record your technician hours and create trouble tickets with Tigerpaw time logs (slips). Track technician time and bill quicker in Tigerpaw

CONTRACTS
Tigerpaw supports several types of contracts, including hourly, metered, prepaid, time-specified, unit-based, and incident-based. Contracts can be created with a high degree of customization, or you may choose to select from several contract templates preloaded in the system.

SUBCONTRACTORS
Manage your subcontractors, track work completed, receive subcontractor billing, and pass costs on to the customer!

MANAGED SERVICES
Tigerpaw has teamed up with Managed Service solution providers to automate best practices in your business  process and monitor your customers assets.

GROUP CALENDARING
Calendaring allows you to set and view a group of employees by day, week, and month in one view. Group Calendars enable viewing and manipulating multiple individual calendars’ simultaneously.

DISPATCHING
Use the new Advanced Technician Dispatch Board for a snapshot view of your techncian utilization by hours and percentages.

TECH TIME TRACKING
Now you can track your technician time, all billable labor, service, ticketing, dispatching and reports with one, easy to use system! Major time tracking features include work performed, graphical dispatching, GPS tracking, billable and non-billable hours, retainers, block time, contracts and

HELP DESK
Tigerpaw provides integrated help desk functionality with tools for tracking trouble tickets, managing customer assets, service history, contracts, knowledge base, and symptoms and resolutions into one single database.

"We have used Tigerpaw for about 15 years. It's has been an essential
tool for our business. Through the
use of Tigerpaw we are able to
measure key areas of our business,
and make sound decisions.
Through the use of Time Logs we
have improved our productivity by 50%.To run your business
you need to measure performance, and Tigerpaw is the tool to do it with. "
 
- Scott H., ComTech Systems,Inc