Professional Services

Customer Centric Services brings together a team of experience and qualified professionals to undertake all areas of professional and consulting services. The areas that our team differentiates itself are:

CONSULTING:
Our consultants listen and are interested and care about the success of your business.

INTEGRATION:
We have an expert software engineering team that specialise in the development of customer specific system interfaces and integration to provide superbly innovative solutions

IMPLEMENTATION:
We work closely with our clients to ensure the totally successful implementation of all applications. Our methodology includes:

The development of a comprehensive implementation and resource plan,
Requirements Definition
Configuration Mapping
Software Installation
System Testing
Full user and administration training

We also offer customised implementation plans to suit the budgets of all of our clients.

SUPPORT:
Whether it's over the phone, via email, through remote access, or on site, we're always here to help. Our tailored helpdesk support includes investigation and resolution of all software issues, as well as product usage assistance and comprehensive service level agreements.

TRAINING:
We provide full on-site training for all users, across all aspects of system functionality, as standard option. We provide customised group workshops or one-on-one individual training. Our goal is to ensure that everyone knows what they are doing.

PARTNERING:
We partner with other professional organisations to ensure that all of our client needs are met in the area of services and technology.

"When I recently evaluated Connectwise and
compared it to Tigerpaw I realised
Connectwise does not have a
Purchasing Order system
built in, they also do not
have a quoting module nor
the inventory module.
Tigerpaw has all three and they are all developed internally by Tigerpaw.

From quoting to completing
the service and sending it to
my accounting software
it is all done from Tigerpaw.

I am glad we chose Tigerpaw and strongly suggest you give it a shot. "

- Richard T., CadreNET, Inc.