Managed Services Integration Partners

		Integration with Kaseya • Integrates to Tigerpaw's service application • Email alerts converted to service tickets using Tigerpaw's workflow and service module • Asset information is managed in Tigerpaw and used for automatic billing • A closed-loop ticketing system shares data bi-directionally and closes out services orders-- updating assets data in both applications • MSP Agreement billing generates invoices for monitored items and fixed assets. • Requires Tigerpaw MSP Integrator Add-on *
		Integration with N-Able Technologies • Integrates to Tigerpaw's service application • Email alerts converted to service tickets using Tigerpaw's workflow and service module • Asset information is managed in Tigerpaw and used for automatic billing • MSP Agreement billing generates invoices for monitored items and fixed assets. • Requires Tigerpaw MSP Integrator Add-on *
		Integration with Level Platforms • Integrates to Tigerpaw's service management application • Email alerts converted to service tickets using Tigerpaw's workflow and service module • Asset information is managed in Tigerpaw and used for automatic billing • A closed-loop ticketing system shares data bi-directionally and closes out services orders-- updating assets data in both applications • MSP Agreement billing generates invoices for monitored items and fixed assets. • Requires Tigerpaw MSP Integrator Add-on *
		Integration with Dell Remote Monitoring • Integrates to Tigerpaw's service application • Email alerts convert to service tickets that can be managed through Tigerpaw PSA
		Integration with HyBlue • Integrates to Tigerpaw's service application • Email alerts convert to service tickets that can be managed through Tigerpaw PSA
		Integration with HoundDog Technologies • Integrates to Tigerpaw's service application • Email alerts convert to service tickets that can be managed through Tigerpaw PSA
		Integration with IpSwitch • Integrates to Tigerpaw's service application • Email alerts converted to service tickets using Tigerpaw PSA

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How does the Advanced MSP Integrator work?

Being able to automatically generate and manage service tickets in your PSA software based on real-time alerts in your managed services software allows you to react and respond quickly to your customer needs. Using Tigerpaw's award-winning service software to manage your technicians, service tickets, time, assets, and billing allows you to provide better service, faster!

Tigerpaw's Managed Services Integrator takes your managed services alerts and converts them into work orders that can be managed through a robust CRM / Service Management software solution that takes the "manual" input of data, bills missed, assets not tracked and converts your business processes into a fully automated solution.

With Tigerpaw you can automatically convert email alerts into service orders, synchronise the information flowing bi-directionally between your MSP software and back office, bill for open tickets and close notifications with a few simple clicks. Managing multiple software systems will always leave room for error and unbilled time. Now you have the tools to create a fully closed-loop system that allows you to proactively address your customer's needs, manage your time and materials, and easily generate invoices to quickly get paid for service you provide.

Effective MSP Agreement Billing with Tigerpaw

With MSP Agreement Billing in Tigerpaw you can define the conditions and manage your MSP agreements - including what types of monitoring performed and at what price, as well as defining any fixed items such as unmonitored monthly backup. Using the MSP Billing wizard, you can quickly generate invoices for all of your agreements, with up to-the-minute asset information*.

• Manage your MSP SLA & Agreements
• Use multiple rates to bill on an agreement
• Bill multiple locations to your main office
• Bill monitored assets and fixed items to the customers you monitor
• View real-time polling of MSP assets at anytime*
• Rely on secured role based security
• Generate recurring invoicing without any additional work
• Generate hundreds of invoices with a few clicks

* Sold with the Advanced MSP Integrator at an additional fee.

Tigerpaw Email Connector

The Tigerpaw Email Connector bridges the gap between receiving email requests for support and effectively servicing your customers. It monitors an Exchange folder looking for new emails. When it finds one, it either creates a service ticket automatically or puts it on your Dispatch Board. New workflow events insure that someone is always aware of the new tickets or email requests so nothing slips through the cracks.

Email Connector also makes follow-up more efficient and user friendly. When you send an email from the Service Order, Tigerpaw will add the service order number to the subject of the email, replace the rep's return address with the shared support address, and copy the email contents to the service order notes. When customers reply to your techs, those emails are sent to your support email address so that all correspondence is saved in customer and service order notes.

Bottom line: Use the Email Connector to create tickets faster, gain productivity from staff hours saved, and service your customers better

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