New Teeth for Tigerpaw CRM+
Version 10.5 Debuts as Free Upgrade for v10 Clients; Introduces Service Order Escalation, Time Slips, QuickSale, Managed Services Integrator
Tigerpaw Software, Inc., a leading developer of business management software, announced today the release of Tigerpaw CRM+ version 10.5. Company officials confirmed that the new version - including four powerful new features - would be offered as a free upgrade for existing version 10 clients.
Tigerpaw CRM+ version 10.5 adds, among other enhancements, Service Order Escalation, Time Slips, QuickSale, and Managed Services Integrator to the venerable CRM, service, and inventory control application.
Tigerpaw Vice President James Foxall called the release a proactive effort to meet the rapidly evolving needs of its user base.
"Most software companies freeze a product at its release," Foxall said. "Tigerpaw prefers to be more flexible, which allows us to release features beyond what's been promised, providing our customers with more value and better ROI."
Version 10.5 allows the user to orchestrate the escalation of service orders based on a set of configurable parameters. The Service Order Escalation function takes advantage of Tigerpaw CRM+ Workflow notifications to inform necessary personnel of outstanding service issues. Available parameters include priority specifications, response time, and warning threshold.
Also included in the new version, Time Slips, an outgrowth of Tigerpaw's long-treasured Time Logs feature, is designed to facilitate payroll information. Unlike Time Logs, Time Slips are not attached to Service Orders. They incorporate Tigerpaw's well-known filtering capabilities for viewing real-time snapshots and generating key operational reports.
The new QuickSale feature enables Tigerpaw clients to more efficiently serve their walk-in customers by allowing them to bypass the traditional quote-and-fill procedure and proceed directly to point-of-sale invoicing. QuickSale integrates with CRM+ inventory control, so counts remain accurate. It includes rapid account call-up, keyboard shortcuts, optimization for barcode scanning, automatic fill, and discounting functionality.
Additionally, Tigerpaw CRM+ version 10.5 includes Managed Services Integrator. This new feature connects managed services functionality with service order and Workflow capabilities, enabling MSPs to deliver what Tigerpaw officials termed "richly enhanced customer service." Through integration with popular managed services software - such as solutions offered by Level Platforms, SilverBack Technologies and N-able Technologies - this feature provides incoming email monitoring and routing, automated service order generation, technician notification, and comprehensive logging and archiving.
"Our ongoing mission is to keep providing our customers with state-of-the-art tools to automate and improve their operations," Tigerpaw CEO Dave Foxall said. "Version 10.5 is another step forward in that direction, making our users' lives easier and their companies more profitable."
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting edge, affordable, effective business software solutions for more than 20 years. With more than 10,000 users worldwide, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 CRM Excellence Award, the 2005 Communications Solutions Product of the Year, and the 2005 Customer Interaction Solutions Product of the Year.