Tigerpaw Software Teams with Level Platforms
Tigerpaw Software Teams with Level Platforms to Automate Service Order Generation for Managed Services Providers.
New Version of Flagship Tigerpaw PSA Tool Provides Self-Service for Level Platforms' Managed Services Platform
Tigerpaw Software, Inc., a leading developer of IT business management and professional service automation (PSA) software, announced today it has teamed with LPI Level Platforms Inc., the leading provider of managed services software, in a partnership that has helped to develop Managed Services Integrator, a major feature enhancement included in the newly released Tigerpaw CRM+ version 10.5. Tigerpaw's Managed Services Integrator is a configurable tool for managed services providers (MSPs) to monitor and route incoming emails from their customers, auto-generate service orders, and notify appropriate technicians.
"This is a partnership that makes a lot of sense for both parties and especially our respective clients," Tigerpaw CEO Dave Foxall said. "It gives the many IT firms we both serve the ability to connect the functionality of our two solutions - both vital to their business operations - and significantly enhance their customer service by further speeding and enhancing their workflows."
Executives from both companies pointed to IT firms' potential for significant competitive advantage as a major benefit of utilizing the integration of the two software solutions.
"Tigerpaw is a well established leader in services management software," said Peter Sandiford, CEO of Level Platforms. "By using the new integration features with our remote monitoring and management software, solution providers can drive their business immediately to new levels of services efficiency and profitability. We are delighted to establish this technology integration and business partnership that will help solution providers everywhere realize the full benefits of these great products working together as they grow their managed services business."
Managed Services Integrator is included in Tigerpaw CRM+ version 10.5, which is available now as a free upgrade to existing CRM+ version 10 clients. Additional version enhancements include Service Order Escalation, Time Slips and QuickSale.
The collaboration between Tigerpaw and Level Platforms will provide a host of benefits to MSPs and their SMB customers, including: increased revenue through new, recurring, and highly profitable managed services revenue as well as more accurate and timely billing; lower operating costs through remote monitoring and management of the customer's IT environment; improved operating efficiency through the automatic conversion of Level Platforms' alerts to Tigerpaw trouble tickets; and increased customer satisfaction through faster response to customer issues and improved availability and security.
About Tigerpaw Software, Inc.
Tigerpaw Software is a leading developer of integrated customer relationship management (CRM), service automation, and inventory control software, with a reputation for providing cutting edge, affordable, effective business software solutions for more than 20 years. With more than 10,000 users worldwide, Tigerpaw empowers businesses to better manage and automate their marketing, sales, service, and inventory functions. Tigerpaw CRM+ is the recipient of the 2006 CRM Excellence Award, the 2005 Communications Solutions Product of the Year, and the 2005 Customer Interaction Solutions Product of the Year.
About Level Platforms
Level Platforms is the leading provider of managed services software for IT solution providers servicing small and mid-sized end customers through its award winning remote monitoring and management software, Managed Workplace. Managed Workplace provides everything a managed services provider needs to remotely monitor and manage their end customers' IT networks through a single web-based central dashboard. The central dashboard presents all customer site data, including integrated performance and security monitoring, availability status, real-time alerting, graphical performance reporting, trouble ticketing, and asset inventory (hardware, software, network devices and patches). The central dashboard summarizes the critical status while providing immediate "drill-down" access to detailed information about any device or event. A complete suite of remote management features including remote control, patch management and remote scripting, allow the solution provider to maintain high customer availability at a low cost while achieving long-term, high-margin recurring revenues and more responsive customer service. Comprehensive managed services training and personalized business coaching, combined with simple per-site subscription pricing makes it easy for any solution provider to offer high-profit, customized managed services to end customers of any size.